Warranty policy
One policy for every product at ApiHub247: API keys, accounts and service plans.
Coverage
- ApiHub247 covers problems that arise while the warranty is still running and that come from the shop's side.
- The warranty runs from delivery, for the plan or warranty option you chose when buying - shown on the product page and in your order.
- A plan or option marked "No warranty" is not covered by this policy.
How the warranty works
- Each product has its own warranty terms.
- A claim is settled by a refund based on the days of use, or by a discount voucher for your next product in the shop.
What is covered
- The product does not work from the very first use: the key fails authentication, the account cannot sign in.
- The product stops working partway through because of a fault on the shop's side or its supply, while the warranty is still running.
- The shop replaces it with an equivalent product and keeps your unused quota or term.
What is not covered
- The warranty, the quota or the plan's term has run out.
- Problems that come from your side: changing the password, e-mail or security yourself, sharing or reselling, using it against the platform's terms.
- A wrong setup when using it, such as a wrong base URL or a key pasted with missing characters.
How to claim warranty
- On the Telegram bot: open 📦 My orders, choose the order and tap 🛡 Warranty.
- Or message support (Telegram / Zalo) with your order code and a screenshot of the error.
- We check it and reply with how we will fix it as soon as we can.
